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Refund Policy

Enough runway to judge it honestly, not a loophole-riddled fine print.

Last updated: August 10, 2026

Every Badrock kit is backed by a money-back guarantee that matches how long you'll actually be using it, up to 90 days. We built it that way because that's how long it takes to know if a daily protocol is working, not to make the sale easier.

How It Works

Your guarantee window is tied to the kit size you ordered, since that's also how many days of product you received:

  • 1 Kit (30-day supply): 30-day money-back guarantee.
  • 2 Kits (60-day supply): 60-day money-back guarantee.
  • 3 Kits (90-day supply): 90-day money-back guarantee.
  1. Use your Badrock product consistently through your guarantee window, counted from your original delivery date.
  2. If you don't see the results you expected, contact us at support@usebadrock.com with your order number.
  3. We'll process a full refund of your purchase price, no need to return unused product unless we ask you to.

This applies to Bedroom Bundle, Bedroom Strip, and Prime Organs, on one-time purchases and subscriptions alike.

What's Covered

  • One-time purchases and subscription orders, refunded on the same terms, for the tier size actually ordered.

What's Not Covered

  • Requests made after your guarantee window has closed (30, 60, or 90 days depending on kit size, from your original delivery date).
  • Shipping costs on the original order (non-refundable, except in cases of a shipping error on our part, see our Shipping Policy).
  • Orders made through unauthorized third-party resellers. Badrock only guarantees products purchased directly through getbadrock.com.

Subscriptions

Just want to stop future charges? Canceling is simpler and faster than requesting a refund, no need to explain why. Cancel or pause anytime from your account or by contacting us, at least 3 days before your next scheduled ship date. Canceling doesn't automatically trigger a refund on orders already shipped.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or wrong, contact us within 14 days of delivery with a photo of what you received. We'll send a replacement at no cost to you, and this doesn't count against your guarantee window.

How to Request a Refund

Email support@usebadrock.com with your order number and a short note on why it didn't work for you. Refunds are processed to your original payment method within 5 to 10 business days of approval.

Contact

Questions about this policy: support@usebadrock.com. We reply within 48 business hours.