Shipping Policy

Orders are processed within 2 business days of purchase. You'll receive a confirmation email with tracking as soon as your order ships.

Once shipped, orders typically arrive within 7 to 15 business days within the United States. Badrock currently ships to addresses within the United States only.

Free shipping on every order, subscriptions and one-time purchases alike.

Every order ships in plain, unbranded packaging. Nothing on the outside of the box references Badrock, the product name, or its purpose. Your mail carrier, roommate, or anyone else who sees the package sees nothing.

Tracking information is emailed automatically once your order ships. If you don't receive it within 2 business days of that email, check your spam folder or contact us at support@usebadrock.com.

Contact us as soon as possible at support@usebadrock.com if you need to correct a shipping address. We can update it before the order ships, but can't redirect a package once it's left our facility.

If your order doesn't arrive, arrives damaged, or is significantly delayed past the estimated window, contact us at support@usebadrock.com with your order number and, for damaged shipments, a photo of what you received. We'll investigate with the carrier and send a replacement at no cost to you. This doesn't count against your guarantee window (see our Refund Policy).

Subscription orders ship automatically on your selected cycle. You can pause, skip, or cancel anytime from your account, at least 3 days before your next scheduled ship date.

Questions about your shipment: support@usebadrock.com. We reply within 48 business hours.